Thursday, March 12, 2026

Joseph Karam, Princeton University; Steve Fullerton, Clemson University; Nicolas Colbert, Emory University 

As higher education institutions increasingly rely on complex IT ecosystems, monitoring service maturity becomes critical for operational resilience and strategic growth. This expert panel will explore frameworks and best practices for assessing and advancing monitoring capabilities across diverse campus environments. We will discuss how institutions can align monitoring strategies with organizational goals, improve visibility into service health, and leverage automation in forecasting future trends. Panelists will share real-world examples of overcoming challenges in scaling monitoring maturity while balancing resource constraints. Attendees will gain actionable insights to strengthen their institution’s monitoring posture and support long-term service excellence. 

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Steven Bochniewicz, University of Maryland College Park

Abstract on the Member's Wiki.

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Helen Patton, CISCO 

Many security concerns haven't changed in years. But there are topics that security teams should be paying close attention to now, in new ways. In this session we will discuss four security things that should be on everyone's radar, and how to address them. 

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